Frequently asked questions

HOW DO I CONTACT AIKASTITCH?

Click here to contact AikaStitch by filling out the short form. You can also email us at aikastitchstore@gmail.com

Placing an order

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal as well as all major credit cards: Mastercard, Visa, American Express and Discover All payments are securely processed.
DO YOU OFFER REFUNDS OR EXCHANGES?
Due to the electronic nature of our product and its ability to be reproduced, there are NO refunds or exchanges. We are extremely firm on this policy. PLEASE carefully review your order or ask questions PRIOR to purchase.

HOW WILL I RECEIVE MY EMBROIDERY DESIGN?

After a successful purchase, you will automatically receive an email with a link to download the digital product. The link lasts for 7 days.

WHAT FORMATS DO YOU OFFER?

BX - Embrilliance
DST - Tajima
EXP - Bernina
HUS - Husqvarna/Viking
JEF - Janome/Elna/Kenmore
PES - Deco/Brother/Babylock
VP3 - Husqvarna/Viking/Pfaff
XXX - Singer